Support for Mathletics Technical Issues

Pupils and parents have been reporting some technical problems with Mathletics recently. I have contacted the help desk and  they have informed us that some necessary checks/updates need to be made to resolve these issues. They are:


  • Most importantly, the latest version of Flash Player (10.3) must be installed. If not, please download it.
  • Failing this, please call Mathletics technical support team on 0117 370 1987, there is usually someone there until 9pm. It is much easier to fix a problem on the spot than in retrospect. Alternatively, take a screenshot of the problem and email it with a summary of what the problem is and the username and password of the account being affected to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please check that your PC/Mac meets the minimum technical requirements for Mathletics below:

· Latest Version of Flash (Currently 10.3)

· Internet explorer 7 or Firefox 3

· Windows xp service pack 3 , Windows Vista, Windows 7 or Mac OS 10.4 and above.

· 512mb RAM – Windows XP

· 1 GB RAM –Windows Vista and Windows 7

· Screen Resolution 1024x768

Other Essential Settings:

· Pop-Ups Enabled

· Cookies enabled \ set to accept

· JavaScript enabled